Account Management Processor

Join to apply for the Account Management Processor role at Carrier Climate Solutions Transportation

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow Carrier on social media at @Carrier.

• Ensure proper job booking in lock step with sales teams, including daily review of closed un‑booked opportunities and complete the booking process.
• Book Service projects, work with the billing teams and support management of service projects. Review costs to date and perform any estimate of completion and communication with customers.
• Review of PBDs (Preliminary Billing Documents) and ensure invoices are processed timely.
• Daily review of new cases created overnight by the call center and action appropriately for emergency jobs.
• Work with a team on daily review of our operational metrics and speak to progress and changes.
• Notify Service Coordinators of new job booking and schedule requirement.
• Project reconciliation, ensuring minimal to zero under billed projects.
• Handle new customers and vendors set up accurately to avoid any issues and disputes.
• Accounts Receivable Subject Matter Expert and handle disputes with customers & credit holds.
• Submit Tax Exemption updates.
• Work with our technicians and operations teams on Clearing Account review and processing.
• Process parts ordering for repair jobs.
• Process purchase orders.
• AAP processing.

• Detail oriented.
• Excellent communication and customer service skills.
• Self‑starter, with strong energy, enthusiasm, and process orientation.
• Strong organization, planning and time management skills.
• Ability to create lasting relationships with external teams.
• Thrives in a fast‑paced service environment.
• Knowledge of Salesforce.
• Knowledge of S4 / SAP.
• EHS awareness.

• High School Diploma/GED and 5 years of experience in customer service or service operations OR a bachelor’s degree.
• 2+ years of experience in customer service or service operations.

• Health Care benefits:
  Medical, Dental, Vision; wellness incentives.
• Retirement benefits.
• Time Off and Leave:
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation.
• Disability:
  Short‑term and long‑term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax‑Advantaged Accounts:
  Health Savings Account;
  Healthcare Spending Account;
  Dependent Care Spending Account.
• Tuition Assistance.

To learn more about our benefits offering, please :
Work With Us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

This position may be entitled to short‑term cash incentives, subject to plan requirements. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

$79,500.00 – $

Benefits available

Applications are ongoing

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Entry level

Full‑time

Other

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