Operations Analyst

The Operations Analyst will be responsible for overseeing account enrollment processes, managing transactions, fostering utility partnerships, and providing crucial support in billing and arrears operations. This versatile role demands strong attention to detail, analytical skills, and the ability to perform various customer service and administrative tasks, including collections efforts in Illinois. We are seeking a dedicated individual with a positive attitude and efficiency in task completion.

This position offers an exciting opportunity for growth and development.

• Responsible for account enrollments, ensuring accuracy and timeliness.
• Handle transaction management, maintaining meticulous records and efficient processes.
• Develop and sustain effective relationships with utility partners.
• Provide essential support in billing operations and arrears.
• Perform customer service and administrative tasks with precision and care.
• Contribute to various projects, optimizing processes and supporting operational goals.

• While initial tasks are outlined, the role may evolve to include additional duties as identified by supervisors.
• The ideal candidate should be open to developing their skills and responsibilities over time.

• Excellent communication and negotiation skills.
• Ability to manage multiple tasks without extensive supervision once fully trained.
• Strong attention to detail with the ability to deliver precise and accurate work.
• Versatile and adaptable, with proven capabilities in managing diverse tasks.
• Positive attitude and efficiency in task completion highly valued.
• Strong analytical skills for effective problem-solving and process optimization.