Lead Product Manager - Claims

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving nearly 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are whatmakesthat possible. We call ourselves SUPERs
- Successful, United, Progressive, Empathetic, and Reliable-because that’show we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting andretainingtalented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

The Lead Product Managerwillowntheend-to-end product strategy for Claims workflows. This is a senior role with platform-level ownership, heavy cross-functional influence, and direct accountability for Customer Experience, Agent Experience, and operational outcome.

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to:

• Define and execute a clear product vision for agent workflows across
  
  Claimsplatform, aligned to Customer Experience (CX), efficiency, and cost outcomes.
• Translate business goals into a prioritized, outcome-driven roadmap.
• Own customer and agent research for Claimsexperienceandoperateas the Voice of the Customer andthe
  
  Agent.
• Identify and size customer, agent, and operational problems using qualitative research and quantitative data.
• Partner with Operations, CX, Marketing and Business Intelligence (BI) to ensure problem statements are data driven and aligned.
• Create and execute the product roadmap and backlog; prioritize initiatives based on impact, effort, and strategic fit.
• Define features, workflows, acceptance criteria, and success metrics;validateoutcomes post-launch.
• Partner closely with Engineering Managers to plan sprints, manage tradeoffs, and ensure predictable delivery.
• Design and execute experiments (pilots, phased rollouts) tovalidatehypotheses and de-risk investments.
• Use data to continuouslyoptimizeagent workflows, customer journeys, and operational efficiency.
• Act as the subject-matter expert for Claims workflows and customer/agent experience.
• Influence without authority across Technology, Operations, Marketing, BI, Finance, and Data Science.
• Ensure solutions scale, aremaintainable, and reduce long-term operational complexity.

We're Excited if this is You!

Experience and Qualifications of the Role:

• 5+ years in Product Management,with 3+ years owning Salesforce-based platforms and workflows.
• Hands-on experience with Salesforce Service Cloud.
• Proven experience leading digital transformation in an Agile environment.
• Strong discoveryskills toleadwithproblems, not solutions.
• Deep understanding of human-centered workflow design for agents and operators.
• Data-driven decision maker with experience running experiments and interpreting results.
• C…