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Marketplace QA Analyst — Elevate Customer Experience
Job in
South Naperville Area, Will County, Illinois, 60564, USA
Listed on 2026-08-31
Listing for:
DGS Office of External Affairs
Full Time
position Listed on 2026-08-31
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
Illinois Department of Insurance seeks a Marketplace Quality Assurance Analyst to improve customer experience via review of interactions and trend analysis for the Get Covered Illinois program. The role partners with leadership, vendors, and operations to resolve escalated cases and strengthen overall program performance.
The analyst will work in a detail-oriented, analytical capacity, traveling as needed and undergoing a background check, with Spanish language skills valued for interactions
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