Product Manager - Digital

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

We are seeking a Product Manager, Digital to own and accelerate our digital acquisition strategy. This role will lead product strategy and delivery of Oncourse’s web experiences that drive customer growth, from landing pages to conversion funnels. Experimentation is core to how we work, and you will design and run tests that improve conversion rates and validate new bets. You will closely partner with engineering, design, marketing, and operations to define problems, validate solutions, and release high-quality features that drive critical business KPIs.

Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

• Own product vision and strategy for digital growth initiatives across web and emerging channels
• Translate business goals into a prioritized, outcome-driven roadmap to improve landing pages, conversion funnels, checkout, and post-purchase experiences
• Operate as Voice of the Customer. Own research and problem identification using qualitative and quantitative inputs, and size problems by impact.
• Partner with Operations, Marketing, and BI to identify growth opportunities and define success metrics tied to acquisition and conversion. Use data to drive continuous improvement and deliver high-impact digital capabilities.
• Design and run experiments to validate hypotheses and derisk investment in new capabilities.
• Partner with Engineering Managers to own agile ceremonies. Write user stories, acceptance criteria, test plans, and technical requirements for new features.
• Ensure solutions scale, stay maintainable, and reduce long-term operational complexity.

• 5+ years in Product Management, with prior experience in digital, customer experience, or growth PM roles.
• Proven experience owning conversion funnels for high-traffic digital experiences.
• Strong discovery skills. Leads with problems, not solutions.
• Data-driven decision maker with experience running experiments and interpreting results.
• Direct, candid communicator who gives and receives feedback well.
• Strong grasp of Agile (Scrum/Kanban) delivery models.
• Subscription or membership-based business experience is a plus.

• Proficiency in Microsoft O365 and Jira. Experience with Fullstory, Looker, Optimizely, and Salesforce is a plus.

• Bachelor's degree in Business, Engineering, or related field, or equivalent experience.

• N/A

We offer a compelling total rewards package that includes a…