Patient Care Coordinator

Chicago Oculofacial Plastic Surgery is seeking an organized, personable, and technology-savvy Patient Care Coordinator & CRM Specialist to join our growing aesthetic and surgical practice.

This role focuses on managing and nurturing prospective and existing patients throughout their journey with the practice, with particular emphasis on CRM management, patient follow-up, EHR organization, before-and-after photography, and social media support
.

The ideal candidate enjoys building relationships with patients, is highly organized, and is comfortable using technology to manage leads and communication.

Experience with
Go High Level or a similar CRM/marketing automation platform is strongly preferred.

• Serve as a primary point of contact for prospective and existing patients.
• Assist with consultations, treatment and surgery scheduling, estimates, financing information, and follow-up.
• Manage the patient pipeline within the CRM and EHR from initial inquiry through consultation, scheduling, treatment, and follow-up.
• Proactively nurture prospective patients through phone, text, and email communication.
• Maintain accurate lead stages, patient statuses, follow-up tasks, and communication history.
• Assist with Go High Level , including pipelines, automated follow-up, text and email campaigns, workflows, and integrations.
• Maintain accurate patient information and documentation within the EHR.
• Take and organize consistent, high-quality before-and-after patient photographs.
• Assist with social media content, including photographs, short-form video, patient results, and educational content.
• Coordinate with providers, staff, and marketing partners to ensure a smooth and responsive patient experience.
• Track lead sources, follow-up activity, consultation conversion, and other relevant CRM metrics.
• Help identify opportunities to improve patient communication, CRM workflows, and practice growth.

• Experience in patient coordination, CRM management, customer success, sales coordination, hospitality, or another relationship-focused role.
• Experience with Go High Level or similar CRM software strongly preferred.
• Excellent written and verbal communication skills.
• Strong organization and attention to detail.
• Comfortable communicating with patients by phone, text, email, and in person.
• Familiarity with Instagram, Facebook, photography, and short-form video.
• Strong computer skills and ability to quickly learn new systems.
• Professional, warm, service-oriented, and comfortable working in a fast-paced environment.

Experience in plastic surgery, aesthetics, healthcare, luxury hospitality, or another high-touch service environment is helpful but not required.

This is a full-time, on-site position
.

The schedule will generally include:

• Monday through Friday daytime hours.
• Some scheduled late shifts from approximately 10:00 a.m. to 7:00 p.m.
• Approximately one Saturday clinic per month
  .

Schedules will be coordinated in advance based on practice and patient needs.

• Paid time off
• Company contribution towards:
  Health, dental, and vision benefits
• Continuing education and professional development opportunities
• Employee discounts and benefits
• Opportunities for increased responsibility as the practice grows

Chicago Oculofacial Plastic Surgery is a physician-led practice specializing in aesthetic and reconstructive eyelid and facial surgery, injectables, laser and energy-based treatments, and advanced facial aesthetics.

We emphasize exceptional patient care, innovation, teamwork, and a thoughtful patient experience. We are looking for someone who can take ownership of our CRM and patient follow-up process while helping us continue to grow and improve.