Customer Escalation Specialist — Hybrid Expert
Job in
South Naperville Area, Will County, Illinois, 60564, USA
Listed on 2026-03-01
Listing for:
Oncourse Home Solutions
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
A leading home protection provider is seeking a Customer Escalation Specialist I in Naperville, IL. The role involves handling escalated customer calls, providing excellent customer care, and supporting call center agents. Ideal candidates will have at least one year of call center experience and the ability to coach others. This position follows a hybrid work model, requiring in-office work for part of the week.
The company offers competitive compensation and comprehensive benefits including healthcare and a retirement plan.
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