Collector, Customer Service​/HelpDesk

Duration
: 5+ Months (Possibility of extension depending upon business requirements and performance)

Hybrid schedule
: T/W/Th- in office

Training in office
: 5-days a week until trained dependent on project needs

Pay Rate
: $28.32/hour

• The main function of a collector is to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
• A typical collector is responsible for receiving payment, preparing statements to credit department if customer doesn’t respond, and keeping records of collection.

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts.
• Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise.
• Log dispute cases as advised by the customer.
• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.

• Verbal and written communication skills, customer service and negotiation skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Previous experience with computer applications, such as Microsoft Excel, Outlook and any other related collections software a plus.

• Look up accounting ledgers
• Customer Portal use and download from them
• Coding, managing emails from customers and sales teams
• B2B collections
• Collection skills and/Accounts receivable experience

• SAP experience
• Account Reconciliations
• Customer portals experience
• Excel Functions

• Good communication skills with various customers and sales
• Ability to access customer portals.

• 3 years-Some accounts receivables/collections before/downloading payment information.

• High school diploma or GED required.
• 5-7 years financial and/or customer service experience required.