Inside Sales Support Representative

Summary of Responsibilities The Inside Sales Support Representative, reporting to the Senior Sales Operations Manager, is responsible for supporting customer inquiries, customer account set up, and dealer onboarding while serving as a key point of contact for our dealer network and field sales team. This role requires a customer-focused professional who consistently delivers exceptional customer support experience.

Key Responsibilities Customer setup and maintenance within our systems

Onboard new customers by collecting signed credit applications and applicable agreements, and documenting shipping requirements

Cross-functional coordination with Sales, Finance, Operations, and Logistics Salesforce (CRM) - Set up customer accounts, profiles, and complete related administrative tasks

Dealer Portal - Set up customer access and provide training and ongoing support

Order entry and order management, resolving account related issues, processing returns, and issuing credits

Answer incoming customer inquiries related to, but not limited to:

General product information

Availability and pricing

Order status

General office administration:

Projects as assigned

Merchandising execution - order processing, execution, and delivery coordination

Order supplies - samples, branded collateral

Submitting invoices for processing

Other related tasks

Job Requirements Ability to multitask in a high-volume customer setting via email and phone

Experience with Salesforce or similar CRM systems

Experience with power tools and/or outdoor power equipment a plus Willing to take initiative, ask questions, and suggest improvements

Possess a high level of competency as it relates to details and accuracy

Ability to work effectively in a fast-paced environment

Ability to work in a team environment

Excellent verbal and written communication skills across phone, text, email, etc.

Must be professional and have a "can do" attitude

Experience working closely with team members in a small, growing office environment

The salary range for this position is $50k to $60k. Offers are generally made between this range depending on skills, experience, and internal equity.

Competencies Teamwork and Collaboration Solution-Oriented Mindset Problem Solving Customer and Sales Focus Attention to Detail Microsoft Office ProficiencyERP and Salesforce Experience Communication Skills Supervisory Responsibility This position does not have supervisory responsibility.

Travel This position may require occasional local travel to customer events or trade shows (10% or less)
Work Environment:

Chervon North America operates in a casual and fun environment. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility with high-end amenities such as a gourmet café, gym, outdoor terrace, landscaped patio, ergonomic height-adjustable desks, and open collaborative spaces. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.

We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.

Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.#LI-Hybrid
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