Dispatcher, Customer Service​/HelpDesk

Overview

Energy Services Air Conditioning & Heating Company

For nearly 50 years, Energy Services has been a trusted name in residential plumbing and home comfort—known for quality work, professionalism, and long‑term careers. We’re hiring HVAC Duct Cleaners to join our growing team and help us continue delivering service homeowners can rely on.

Pay Range:$20–$23 per hour with commission potential

Must have evening availabilty!

What You Get

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What You'll Do

• Convert incoming customer calls into booked service appointments.
• Knowledgeably prioritize calls according to importance and urgency
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary
• Receive emergency and non-emergency calls and record significant information as necessary
• Knowledgeably prioritize calls according to importance and urgency
• Monitor field technicians in order to effectively prioritize their schedules and use of time
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary

What You Need

• Previous customer service experience
• Strong attention to details

USD $20.00/Hr.

USD $23.00/Hr.