Rental Coordinator

Monday
-Friday 7am-4pm..... Some Saturday's may be required

• Open branch for business prior to hours of operation each day.
• Answer 100% of incoming calls within 3 rings. Phone logs filled out completely and consistently.
• Before closing branch
  • 100% of billings for that day are completed
  • 100% of deliveries for the next day are logged and written in order
  • Phones are turned over to the Answering Service
  • Security system is enabled and branch doors/gates are locked
• On a daily basis, check for credit limit violations on 100% of rental reservations to credit customers and acquire credit approvals as required.
• 100% of credit applications to be checked for accuracy and completion before forwarding to credit for processing.
• 100% of Rental Agreements will be completed in the following manner
  • Full company name and address
  • First and last name of company contact
  • Date ordered / date rental begins / estimated return date
  • PO# required complete directions (job name / job address)
  • Delivery rate
  • Special equipment needed
  • Rental Rates
  • Phone number
  • Fire, Theft and Vandalism
• 90% of all Rental Agreements to have customer REP endorsement and contract acceptance signature at all times.
• 100% of inventory to be accounted for at all times.
  • Computer accuracy kept up daily
  • Deliveries, pickups, swaps, non-revenue movements etc. documented in a timely fashion.
• Learn and know competitive pricing and tendencies.
• 100% of all applicable refueling fees to be charged back to customer.
• 100% of assigned reports to be completed by required time.
• Lost rent report, substitution log and delivery log completed each day and cc the Branch Manager. Input from Sales Representative also required. Discuss daily.
• Counter must have equipment specifications (literature) and current prices for rental, new and used equipment. Information is to be updated once per month.
• Must understand, and be able to effectively explain the company’s REP policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Counter and show room floor area are to be kept clean and orderly. Dress neatly and present a professional appearance in keeping with the company image.
• Perform 20 telemarketing calls per week.
• Complete 100% special assignment or projects from Branch Manager by required time.
• Follow established procedure to communicate with service dept. on equipment related issues.

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate $20.00 - $25.00 per hour

• Communications skills are essential to the success in this position.
• Discusses customer needs, suggesting the most suitable and safe equipment for the application.
• Works closely with all personnel to ensure customer satisfaction.
• Promotes add-on sales and sells merchandise items from the rental store.
• Is a source of information to customers about related equipment and services available in the local market area.
• Asks questions about delivery conditions such as dock heights, narrow streets, etc.
• Notifies customer immediately if there are any delivery delays.
• Follows up on all overdue rental contracts.

• Understands usage and applications of all rental equipment and services offered.
• Must have thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize difference between similar products and the advantages / disadvantages of particular applications.
• Must have working knowledge of construction phases to properly advise applications.
• Open and close work orders for rental technicians.

USD $20.00/Hr.

USD $25.00/Hr.

This position works in a shop/warehouse and inside an office environment. May, on a continuous basis, sit at desk for a period of time; answer telephone calls and write or use a keyboard to communicate through written means. Walking…