Service Operations Coordinator

• Serve as the primary liaison between customers, Field Service Engineers, and internal teams.
• Respond to customer inquiries via phone, email, and web-to-case channels.
• Manage customer quotes, purchase orders, and service requests.
• Coordinate service scheduling, work orders, and parts orders.
• Maintain accurate records in Salesforce and SAP.
• Communicate service updates and resolve customer issues through cross-functional collaboration.

Requirements

• High School Diploma or GED equivalent required.
• 1+ year experience in customer service, dispatching, service coordination, or order management.
• 1 year experience with Salesforce, SAP, or similar business systems.
• Associate's or Bachelor’s degree is a plus.

Core Competencies

Demonstrates expertise in customer service and service coordination, effectively managing customer inquiries, quotes, and service requests while utilizing Salesforce and SAP for accurate record-keeping and communication.

Highest-signal resume keywords

• Customer Service Experience
• Service Coordination
• Salesforce Proficiency
• SAP Proficiency
• Order Management

ATS Optimization Keywords

Hard Skills

• Customer Service
• Service Coordination
• Order Management
• Quote Management
• Work Order Management

Soft Skills

• Communication
• Collaboration
• Problem Solving

Certifications & Qualifications

• High School Diploma
• GED Equivalent

Industry Keywords

• Field Service
• Customer Inquiries
• Service Requests
• Parts Orders
• Cross-Functional Collaboration

Tools & Technologies

• Salesforce
• SAP