Customer Service Manager

Job Description

Customer Service Manager

Location: Northbrook, IL
Pay Rate: $22.00 - $26.00 per hour
Schedule: Monday-Friday | 8-Hour Day Shift
Requirements:
Resume / Interview / Authorization to Work in the U.S.

Position Type: Full-Time

Our client is a family-owned printing and design company with over 30 years of success serving businesses and consumers. We pride ourselves on providing exceptional customer service, high-quality products, and a collaborative work environment where every team member is valued.

We believe in building careers, not just filling positions. If you're a team player who enjoys working in a fast-paced, customer-focused environment, we'd love to meet you.

The Customer Service Manager serves as the primary point of contact with customers and plays a vital role in ensuring an outstanding customer experience. Reporting directly to the owner, you will manage customer inquiries by phone, email, and in person, prepare project estimates, coordinate production workflow, and ensure projects are completed accurately and on time.

This is an excellent opportunity for someone looking to build a long-term career in the printing and design industry. Comprehensive training on company software, procedures, and products will be provided.

• Serve as the primary contact for customer inquiries via phone, email, and walk-ins.
• Build and maintain strong customer relationships through exceptional service.
• Understand customer requirements and prepare accurate project estimates.
• Coordinate production schedules to maximize efficiency and meet deadlines.
• Communicate customer specifications to production and support teams.
• Process orders, collect payments or deposits, and coordinate billing.
• Resolve customer concerns professionally and promptly.
• Promote additional products and services based on customer needs.
• Represent the company professionally within the local community.
• Ensure projects move efficiently through production while maintaining quality standards.

• Previous customer service experience, preferably in printing, graphics, manufacturing, or related industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and critical thinking skills.
• Proficiency with computers and willingness to learn company software.
• Positive attitude with a strong commitment to teamwork and customer satisfaction.

• Competitive hourly pay ($22.00-$26.00 per hour)
• Monday-Friday schedule
• Paid training and career development
• Paid Time Off (PTO)
• 401(k) with company matching
• Life Insurance
• Long-Term Care Insurance
• Employee discounts
• Company-sponsored events
• Complimentary snacks and refreshments
• Supportive, team-oriented work environment
• Opportunities for long-term career growth