Technical Specialist

Title
:
Technical Specialist

Location
:
Hybrid in Naperville, IL

$25.00/hr - $30.00/hr

Hourly
: $25-30/hr

Duration
: 6 Month Contract to Hire

• Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
• Minimum 2 – 5 years of technical experience
• Preferred bachelor’s degree in engineering discipline or related technical field
• Experience with Gateways and Connectivity of automated systems
• Troubleshooting experience in electrical or mechanical systems
• Basic understanding of PLC knowledge
• Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
• Ability to analyze data
• Experience working with Microsoft Office Suite and SAP

• Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
• Diagnosis and troubleshoot issues and problems on Food & Beverage proprietary equipment.
• Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
• Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
• Track phone calls and emailed support tickets using ticket tracking system
• Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
• Support team vision, goals, and metrics

Compensation: $25/hr to $30/hr exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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