Customer Account Specialist

Customer Account Specialist

Naperville, IL

• Service customer needs while building and maintaining ongoing business relationships.
• Analyze delinquent accounts and perform collections functions on highest‑risk accounts with recommendations for resolution, which may include repossession and/or potential litigation.
• Reconcile transactions and balances to maintain accurate accounts.
• Maintain a daily work queue to bring delinquency ratio within target ranges.
• Coordinate billing with Accounting.
• Skip‑trace to obtain updated customer contact information.
• Monitor receivables and collections, providing updates to the Collection Manager/Management using appropriate reporting procedures.
• Document all communications with customers in the company database.

• One year of customer‑relations experience preferred.
• Proficient in Excel, Microsoft Windows, and Word.
• Ability to work well independently and resolve customer issues.
• Effective negotiation and problem‑solving skills.
• Ability to work in a team environment.
• Strong communication, interpersonal, and analytical skills required.
• Bilingual in English and Spanish preferred.

Commercial Credit Group Inc (CCG) is an independent national commercial equipment finance and leasing company focused on purchase‑money and refinance transactions in the construction, fleet transportation, waste/environmental, and machine tool industries. Headquarters:
Charlotte, NC.

For more information, visit