More jobs:
Senior Director, Client Support – US & Canadian Markets
Job in
South Naperville Area, Will County, Illinois, 60564, USA
Listed on 2026-09-18
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-18
Job specializations:
-
Finance & Banking
Banking & Finance
Job Description & How to Apply Below
- Serve as a core member of the United States & Canadian Markets Operations Leadership Team
- Lead the Enablement Partner Support team
- Provide operational support for Discover network participants, including issuers, acquirers and processors
- Deliver operational readiness
- Improve the operating model and enhance partner support
- Establish and sustain a well-managed operating environment
- Deliver impactful results
- Champion a client-facing team supporting enterprise participants through a matrixed business model
- Guide management responsible for seamless onboarding, continuous product enablement, and relationship management for strategic global partners
- HS Diploma, GED or equivalent certification
- At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
- At least 6 years of people leadership and performance management experience
- Bachelor’s or Master’s Degree preferred
- Experience working within a major payment network preferred
- 12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries preferred
- 8+ years of people leadership and performance management experience preferred
- Capital One will not sponsor a new applicant for employment authorization for this position
Demonstrates extensive experience in client support and relationship management within the payments and financial services industries, with a strong focus on operational readiness and team leadership. Proven ability to enhance partner support and deliver impactful results in a matrixed business model.
Highest-signal resume keywords- Client Support Experience
- People Leadership
- Relationship Management
- Payments Industry Expertise
- Operational Readiness
- Account Management
- Performance Management
- Operational Support
- Onboarding Processes
- Product Enablement
- Team Leadership
- Client-Facing Communication
- Matrixed Business Collaboration
- HS Diploma
- GED
- Payments
- Fintech
- Financial Services
- Major Payment Network
Position Requirements
10+ Years
work experience
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