Assistant Spa Manager; Manager in Training; Naperville

Learn to run a spa, one step at a time, with a coach beside you.

Please read this whole post before you apply. We wrote it to be honest about the job, the path and the pay.

Lena Rose is the spa where the person in the chair matters more than the service on the menu. We're a W-2, non-tipping, clean-beauty spa and shop with two homes, Lincoln Square in Chicago and downtown Naperville. We're looking for a licensed provider who wants to become a manager, and we'll train you to run our Naperville home over a written 12-month plan.

You’ll do services on the floor as a licensed nail technician, esthetician or cosmetologist while learning to lead the location, one stage at a time. You report to our Spa Director, who coaches you through every step. Full-time, Wednesday through Saturday, with occasional Sundays for events.

• Months 1–3, the floor and the desk: a full book to the Lena Rose Standard; opening and closing;
  Booker, checkout, cash handling and deposits; sanitation and room standards; a daily recap to the Spa Director.
• Months 4–6, schedules and supplies: build the weekly schedule with the Spa Director, cover call-outs, run inventory counts and reorders, and handle guest concerns with grace.
• Months 7–9, people: run huddles and check-ins, help onboard new Roses, and learn coaching recaps and 30/60/90-day reviews alongside the Spa Director; start building local partnerships and events.
• Months 10–12, running the home: own the schedule, the numbers and the daily operation, with the Spa Director checking in; lead the weekly briefing.

• A current Illinois Nail Technician, Esthetician or Cosmetology license. Bring it to the interview.
• At least one year of hands-on experience behind the chair or on the table.
• You want to lead: your goal is to grow into running a location, not only to do services.
• Available Wednesday through Saturday every week, plus occasional Sundays for events.
• Reliable transportation and the ability to commute to both our Naperville and Chicago (Lincoln Square) spas for training and meetings.
• Organized, dependable and coachable: you take feedback and use it.
• A true believer in the Lena Rose mission who understands the company comes first.

• Any leadership experience: shift lead, trainer, key holder, front desk or opening/closing.
• Spa, salon or hospitality experience where service and standards both matter.
• A community-builder who lights up at meeting new people.

• You only want to do services and have no interest in leading.
• You want the title before the training.
• You can’t commit to every Saturday and the occasional Sunday event.
• You need tips to feel paid.
• You avoid feedback or hard conversations.

• $22/hour base, plus 2–10% commission on all your sales through our Rose Rate.
• A raise at six months when your milestones are met, and a path to Spa Manager ($50,000–$60,000 base plus tiered commission on store performance) at twelve months when the full plan is complete.
• Pay Protection Promise: your base rate only ever moves up.
• Non-tipping: steady, predictable pay that never depends on tips.
• Medical, dental and vision insurance after 90 days, with Lena Rose paying 70% of your premium.
• 401(k) with employer match after 90 days.
• Paid leave and paid sick leave, earned from day one.
• Four paid professional development days a year and 100% reimbursement of the continuing…