Regional Director – Practice Operations

Regional Director, Practice Operations

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Multi-Specialty Physician Group | Greater Chicagoland (West & South Regions)

This position is with one of the largest and fastest-growing multi-specialty physician groups in the greater Chicagoland area. The organization is deeply rooted in the local market and is focused on delivering high-quality, patient-centered care across a growing primary care network.

The Regional Director, Practice Operations is responsible for overseeing practice operations across a defined geography in the western and southern Chicagoland markets, supporting primary care clinics operating under both fee-for-service and value-based care models. Reporting to senior operations leadership, this role partners closely with physicians, clinic managers, and clinical leadership to drive operational excellence, financial performance, patient experience, and sustainable growth.

• Work in close partnership with physicians, clinic managers, and care teams to achieve high-performing operations across primary care practices operating in both fee-for-service and value-based care models.
• Provide hands-on operational leadership for a regional group of clinics throughout the western and southern Chicagoland areas.
• Coach, develop, and support Clinic Managers to ensure reliable execution of front-office, back-office, and clinical workflows.
• Implement and maintain operational standards that promote access, efficiency, quality outcomes, and an exceptional patient experience.
• Lead the implementation of operational initiatives and continuous improvement efforts, ensuring alignment with organizational priorities and timelines.
• Guide change management activities as new tools, workflows, and processes are rolled out across practices.
• Monitor and evaluate clinic-level performance metrics, sharing KPIs with physicians and staff to drive data-informed improvement.
• Partner with physician leaders to close performance gaps and support practice growth and development initiatives.
• Ensure adherence to regulatory requirements, organizational policies, and industry best practices across all locations.
• Serve as a key connection point between regional practices and centralized leadership, proactively escalating risks, challenges, and improvement opportunities.

• Bachelor’s degree required.
• Master’s degree in Healthcare Administration, Management, Nursing, or a related discipline preferred.

• 5–10 years of experience in healthcare operations, provider group management, or multi-site healthcare administration.
• Direct experience collaborating with physicians and clinical teams in ambulatory or outpatient settings.
• Proven ability to lead and execute operational initiatives across multiple sites.
• Strong project management and execution capabilities.
• Knowledge of both fee-for-service and value-based care operating models.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders and lead change.

• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to transform operational and performance data into clear, actionable insights.
• High proficiency with Microsoft Office Suite.
• Demonstrated leadership presence, adaptability, and sound decision-making in fast-paced environments.