Clinic Manager - Primary Care West

Overview

Clinic Manager - Primary Care - West Region

Duly primary care clinics represent the “front door” to Duly’s network of high‑quality, high‑value providers, and healthcare services.

The Clinic Manager is responsible for the overall performance of the operational, financial and people‑related clinic level goals. The Clinic Manager partners closely with the clinic providers to ensure patient care, service and clinical metrics meet and exceed expectations. The Clinic Manager must be equally comfortable greeting patients in the waiting room, engaging with PCPs, leading staff, and owning results.

This service‑oriented individual will have a keen understanding of how serving others results in staff that are better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non‑physician team members once eligibility requirements are met.

• Owns operational and clinic performance for both fee for service and value based care.
• Leads people, coordinates and inspires the team and achieves results under challenging circumstances.
• Works comfortably with performance dashboards, understands KPIs, and drivers of the performance.
• Provides extraordinary customer service to all internal and external customers (including patients and other team members).
• Monitors office communication and performance to ensure that front desk, referral scheduling, and Medical Assistant teams operate in an efficient, accurate and customer‑focused manner.
• Monitors the number of patients and wait times to ensure proper flow of patients from check‑in through appointment to check‑out.
• Addresses and resolves all customer‑service or team member issues.
• Collaborates with team to conduct performance evaluations of team members and complete any required disciplinary actions.
• Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success.
• Demonstrates an astute sense of ownership; the successful Clinic Manager will drive success of the clinic from all dimensions - people, service, utilization, and outcomes, as if they owned the organization.
• Performs other duties as assigned and modified at manager’s discretion.
• Other responsibilities may include:
  • Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients.
  • Reviews reports to ensure target metrics are achieved and processes are being followed.
  • Ensures co‑pays are compliantly collected and cash is reconciled and deposited.
  • Conducts walk‑through of the clinic to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
  • Conducts trainings and refreshers regarding regulatory compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files.
  • Monitors transportation and housekeeping activities.
  • Monitors and/or alters team member work schedules, including approval of overtime or vacations.
  • Collaborates with the Leadership Team and Administrators in relation to strategic business planning.

• BA/BS degree in Healthcare Administration, Business Administration, or a closely related discipline required OR an equivalent combination of post‑secondary education or job‑related experience may substitute on a year‑for‑year basis.

• A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required, of which 3 years’ supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment preferred.

The compensation for this role includes a base pay range of $79,255–$118,884, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.