Concierge Lounge Attendant

JOB DESCRIPTION – CONCIERGE LOUNGE ATTENDANT

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2 days ago Requisition

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, Chicago Marriott Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

• Competitive compensation package
• Full benefits package, including 401K and paid time off
• Hotel discounts at locations worldwide

The Concierge is responsible for providing personalized guest services and enhancing the overall guest experience by anticipating needs and offering tailored recommendations inside the 7 th floor Concierge Lounge. This role requires expert knowledge of the hotel, local attractions, dining, entertainment, and transportation options. The Concierge serves as a trusted resource for guests, ensuring a seamless and memorable stay.

• Greet and assist guests with warmth and professionalism.
• Set up all evening food including hot items, desserts, and beer & wine for display.
• Continually verify that all food and drink is replenished throughout your shift.
• Walk through the lounge multiple times a night to be sure tables bases and tops are clean.
• Assist guests with directions, maps, and travel arrangements.
• Coordinate delivery of guest packages, mail, market items and other services when asked by the Front Desk staff on the lobby level.
• Check all food items and be sure items are fresh and stocked at all times.
• Recognize all repeat guests and VIPs. Be able to recognize them and know about their special requests.
• Uphold hotel policies and brand standards while maintaining guest confidentiality and security.
• Have a true understanding of all hotel operations including hours, pricing, Marriott Bonvoy, and local information in order to speak to our guests with the utmost knowledge.

• High school diploma or GED required.
• Two years + customer service experience preferred.
• Must be able to verbally communicate clearly with guests and fellow employees.
• Must be able to stand for extended periods of time.

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, 365 days a year- any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.