Operations Systems Manager

Bridge Legal is a hyper-growth tech startup that provides an AI-powered platform to help plaintiff law firms and litigation funders streamline mass tort and personal injury casework and unlock value from legal assets. Bridge Legal’s technology transforms fragmented legal workflows into structured, scalable systems—enabling clients to move faster, reduce risk, and achieve better outcomes for those who have been injured and harmed.

Through our software, we empower our law firm clients to fight for the rights of the “little guy” with AI, automation, analytics, and workflow.

We pride ourselves on being at the forefront of helping provide individuals access to the legal system and bridge the justice gap by enabling law firms to use technology and AI to serve more clients than ever before.

At Bridge Legal, we believe that teamwork and collaboration are the key drivers of success. Our team is made up of talented and passionate individuals who work together to achieve our goals and deliver exceptional results. We value open communication, mutual respect, and a willingness to go above and beyond for our customers and each other. If you’re looking for a supportive and collaborative work environment where your ideas and contributions are valued, we invite you to join our team.

As an Operations Systems Manager, you’ll be the operational engine behind our law firm clients legal workflows. Your day-to-day will focus on execution: launching and monitoring campaigns, reconciling data issues, pushing updates live, and fixing anything that’s slowing the team down. You’ll work closely with Marketing, Intake, Product, and Data teams to troubleshoot issues in real time, streamline processes, and keep our systems accurate and running smoothly.

A critical part of this role will be owning and continuously improving our phone dialing software. You will help ensure dialing campaigns are properly configured, performing as expected, and aligned with operational goals—directly impacting agent productivity, lead conversion, and overall call center efficiency.

This role is ideal for someone who loves rolling up their sleeves, thrives in a fast-paced environment, and takes ownership of making sure operations run reliably at scale.

Status: In Office

Outcomes:

• Improve the accuracy, speed, and consistency of daily operational workflows across Sales, Marketing, and Legal Operations.
• Ensure dialing campaigns, call routing, and lead flow operate reliably and efficiently at scale.
• Build and maintain dashboards and performance reports that drive decision-making for leadership and front-line teams.
• Streamline internal processes and identify opportunities for automation and optimization.
• Support the integration and adoption of new technology platforms, including dialing and outreach tools, to enhance team efficiency.
• Ensure data integrity across CRM, dialing software, outreach tools, and reporting systems.

Key Responsibilities:

Campaign Execution & Day-to-Day Ops

• Launch, monitor, and manage daily marketing and intake campaigns across multiple channels, including phone-based dialing campaigns.
• Configure and maintain dialing campaigns, including pacing, call routing, dispositions, and lead assignment logic.
• Troubleshoot operational issues in real time — broken workflows, dialing errors, missing data, stalled leads, dropped calls, or system errors.
• Work cross-functionally to push updates, adjust targeting, resolve blockers, and keep campaigns and dialing operations on track.
• Perform daily/weekly operational checks to ensure accuracy across CRM, dialer configurations, pipelines, and intake workflows.
• Execute recurring operational tasks (imports/exports, QC checks, list uploads, dialer list refreshes, campaign updates, intake routing changes, etc.).
• Flag risks early—including dialing performance or capacity issues—and escalate to the appropriate team so nothing slips through the cracks.

Data Reporting, Quality Control & Insights

• Build, analyze, and distribute performance dashboards and operational reports, including dialing performance and contact-rate trends.
• Perform daily/weekly data integrity checks across CRM, dialer systems, and operational tools.
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