Implementation Consultant

Open Gov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, Open Gov serves 2,000 communities across the United States. Open Gov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector.

The Open Gov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

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Job Summary:

The Implementation Consultant plays a vital role in driving value for Open Gov customers through the successful and seamless implementation of our solutions. This position requires extensive product knowledge, subject matter expertise, and the ability to make informed solution recommendations. The primary responsibility of the Implementation Consultant is to oversee the entire implementation process, establishing a solid foundation for our customers’ Open Gov solution and ensuring maximum value for their investment.

In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members.

Responsibilities:

• Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements

• Act as the primary technical point of contact for new customers deploying Open Gov or expanding their implementation, ensuring effective communication and smooth deployment

• Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of Open Gov software solutions

• Understand customer requirements and pain points, collaborating with cross-functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows

• Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions

• Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers

• Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects

• Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring Open Gov remains a preferred and indispensable solution

• Collaborate with internal departments at Open Gov to enhance delivery efficiency and effectiveness

• Serve as a trusted advisor to both customers and Open Gov team members, providing valuable insights and guidance based on expertise and experience

Requirements and Preferred Experience:

• 2+ years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar

• At least 2 years of experience in software implementation consulting or equivalent transferrable work with external clients

• Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices

• Proficiency in training customers on software solutions to address key workflows and business processes

• Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers

• Strong skills in conceptualization of patterns, modeling, and design, enabling efficient solution development

• Advanced Excel skills, including the ability to use functions/formulas, format data (e.g., v-lookup, pivot tables), perform error-checking, and create properly formatted…