Director, Product Operations

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Cincinnati, OH (Hybrid) or Remote

PatientPoint is seeking a strategic, hands-on and outcome-driven Product Operations leader to accelerate and mature our transition to a Product-Led Organization. In this pivotal role, you will be instrumental in driving cultural transformation, scaling how product teams operate and deliver outcomes, and enhance data-informed decision-making across the company.

Partnering closely with teams in Product, Engineering, Design, Data, Business Systems, Platforms, and Portfolio Leadership, you will optimize processes, establish scalable frameworks, and embed product-led principles into everyday practice. Your contributions will significantly enhance execution speed, strategic clarity, and alignment between our product strategies and customer value.

This is a hands-on individual contributor role leading a high-visibility culture change, with direct ownership of the product operating cadence, portfolio visibility, and execution rigor, and close partnership with the VP, Technical Program Delivery and VP, Product Management.

• Define, operationalize, and hold teams accountable to product operating standards across planning, discovery, delivery, and measurement.
• Lead change initiatives that challenge existing behaviors, drive adoption of product-led thinking, and require sustained follow-through at all levels of the organization.
• Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts.
• Mature existing, and activate new, cross-functional teams within the product-led model.
• Design and scale efficient product development workflows and artifacts, streamlining handoffs, ceremonies, and release cycles.
• Own and drive the portfolio-level product planning and execution cadence, ensuring executive visibility, clear tradeoffs, and follow-through on commitments.
• Optimize coordination of product releases and go-to-market strategies across departments, with program manager peers.
• Facilitate product portfolio working group cadence to maintain alignment across product teams and key internal partners and velocity on product plans and launches.
• Partner with Data team and product managers to build real-time dashboards that track product performance across engagement, adoption, retention, and business impact.
• Guide teams to transition from vanity metrics toward actionable, outcome-focused KPIs in partnership with product management VP and directors.
• Act as the key integrator between Product, Design, Engineering, Data, Platforms, and Operations.
• Provide comprehensive internal documentation, training resources, and tools supporting product workflows and launch processes.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required
• 5+ years of experience in Product Operations, Product Strategy, Product Management, or Program Management within tech or SaaS environments.
• Proven track record in driving change management, operational improvement, and scalable process implementation with a focus on outcomes in a product-led organization.
• Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices.
• Passion for continuous improvement, process optimization, and enhancing operational efficiencies with a focus on business outcomes.
• Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops.
• Strong collaboration skills, with proven examples activating key partners via influence, and comfort engaging cross-functional teams across product, go-to-market, and technical functions.
• Proficiency with Atlassian tools (Jira, Confluence).

• Expertise with analytics and BI tools such as Amplitude, Looker, Tableau, Mixpanel, or similar…