Director – Product Delivery

The client is a fast-growing healthcare technology organization serving the U.S. Health Insurance industry. With strong healthcare domain and technology expertise, the client delivers SaaS-based solutions across the Product, Benefits, and Member Experience lifecycle.

Headquartered in Chicago with a Global Delivery Center in Pune, the organization partners with multiple payer clients to support innovation, operational efficiency, and measurable business outcomes.

Director – Product Delivery is responsible for supporting the VP of Line of Business and the Client Partner along with helping to manage the company’s overall delivery interaction with the client account(s). The emphasis is on ensuring that day-to-day client deliverables are handled with professionalism and knowledge, leading to a positive client response and delivery. Oversee, technology initiatives encompassing application development, Azure, SQL, .NET,

and React.js.

This role needs to be able to learn and adapt quickly, solve problems both collectively and independently and be able to view business problems strategically. Individuals need to be self-motivated and entrepreneurial and able to thrive in a highly collaborative environment.

• Acts as point of contact from Simplify Healthcare to work with client's project management person/team.
• Leads internal/external kick-off meetings, facilitates client discovery phase of project along with Product Consultants, Business Analysts, Client Partner.
• Creates project plans based on discovery discussion and documentation, and assistance from Product Consultants and Business Analysts.
• Acts as primary interface for all customer communications – project planning, schedules, milestones, status reports, and overall organization of project related artefacts.
• Presents the standard status report to the client with precise and correct information sourced from various tools, conversations with help of Scrum Master and Product Consultants (including but not limited to project hygiene, sprint/release status, estimated vs. actual efforts, RAID and query logs).
• Creates and tracks implementation budget forecast and spend throughout the implementation timeline, and monitors revenue forecast, in partnership with Scrum Master.
• Supervises incident management, change controls, problem management, scope management from discussions thru approvals and works with Scrum Master and Product Consultant to execute.
• Lead/guide the cross-functional team, which includes product solutions, development team, and quality assurance, scrum master to ensure effectiveness of implementation
• Help client and internal resources prioritize deliverables in times of conflicting demands.

• Project Implementation and Optimization
• On-shore off-shore team structure model
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
• Ability to work with Account Teams, Customers, Service Delivery, and Operations
• Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management
• Passionate and willing to go the extra mile to ensure the highest level of customer satisfaction
• Exceptional documentation and communication skills
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment

Bachelor’s degree in related field, or equivalent experience, MBA preferred