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IT Support Technical Support

Onsite IT Support Engineer - Lead Incident Response

Job in South Naperville Area, Will County, Illinois, 60564, USA
Listing for: Sharp Brains Recruitment
Full Time position
Listed on 2026-02-15
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A reputable recruitment agency seeks an Onsite IT Support Engineer in Carol Stream, IL to serve as the sole IT resource. The engineer will monitor and manage the incident ticket queue, provide immediate on-site support during hardware failures or outages, and coordinate with remote teams. Strong communication and troubleshooting skills are essential. This position involves ensuring SLA commitments and operational standards are met while maintaining stakeholder communication.

Competitive compensation offered.
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