ServiceNow Solution Architect
Listed on 2026-06-04
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IT/Tech
IT Consultant, IT Project Manager
Job Description
Naperville, IL | 6‑8 years of experience | Apply By 26‑Jul‑2026
Must Have Technical / Functional SkillsITOM:
Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration).
CMDB Management:
Experience with CMDB design, architecture and implementations with a fair understanding of Service Now CMDB model and extensions.
Hands‑on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.
ITSM:
Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in Service Now.
Integration:
Hands‑on experience with integrating Service Now with other CMDB tools and enterprise monitoring systems.
App Engine:
Expertise in Custom module implementations.
Working experience on Workflow administration, Service Now Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
Experience in identifying opportunities for process automation and optimization using advanced Service Now features.
CTAs/ Service Now Certified Candidates Preferred.
Requirements Gathering and Process Mapping- Conduct workshops with business and IT stakeholders, gather requirements, translate them into functional features.
- Understand business needs and map them to Service Now capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.
- Design Service Now ITOM and ITSM architecture collaborating with business teams and development teams.
- Define data models, integrations, workflows, and UI experiences across ITSM and ITOM modules.
- Lead and govern technical implementations across ITOM (Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
- Ensure delivery aligns with defined architecture and standards.
- Provide oversight on Service Now configuration, customization, and integrations.
- Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.
- Design custom and out-of-the-box performance analytics, reports, and dashboards.
- Guide and mentor development teams, BA teams, and platform administrators.
- Create knowledge artifacts and reusable design templates.
- Stay updated with new Service Now releases and ensure roadmap alignment.
- Support the pre‑sales team with solutioning and effort estimation.
- Provide product demos and support proof of concepts as required.
- Identify opportunities in customer landscape and advise customers on Service Now solution adoption roadmap.
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