ServiceNow Platform Architect

Naperville, IL | 6 - 8 years of experience

A Service Now Platform Architect designs, governs, and scales the enterprise platform. Across ITSM, HAM, SAM, and SPM, they align business objectives with technical capabilities, ensuring integrations, data integrity, and compliance across the Service Now environment.

Define architectural standards, instance strategies, and development guidelines.

Guide end-to-end implementation and anticipate risks regarding scalability, performance, and technical debt.

Architect seamless data flows with third-party systems and define strict access controls.

Evaluate new platform features and oversee seamless upgrades with minimal operational disruption.

Focuses on standardizing IT services, incidents, and changes.

• Workflow Design:
  Architect automated routing and resolution workflows for Incident, Problem, and Change Management.
• CMDB Alignment:
  Ensure ITSM processes feed and consume data from a healthy Configuration Management Database (CMDB).
• User
  
  Experience:
  
  Design intuitive Employee Service Centers and optimize virtual agent capabilities.

Manages the physical lifecycle of hardware assets from procurement to retirement.

• Asset Tracking Lifecycle:
  Architect the integration of hardware models with procurement, stockrooms, and Asset Management workflows.
• Data Normalization:
  Ensure hardware discovery data matches asset tracking to reduce loss and optimize refresh cycles.

Controls software licensing, compliance, and cost optimization.

• License Compliance:
  Design frameworks for software discovery, normalization, and reconciliation against entitlements.
• Cost Optimization:
  Architect Software Asset Management implementations to identify shadow IT and harvest unused software licenses.

Aligns IT and business strategy with project execution and portfolio funding.

• Demand & Resource Management:
  Design structures to intake demands, allocate resources, and prioritize strategic initiatives.
• Portfolio Road mapping:
  Provide architectural oversight for Strategic Portfolio Management to track investments, financials, and project execution against broader enterprise goals.