Seasonal Level 1 IT Help Desk Agent

Seasonal Level 1 IT Help Desk Agent (July – December)

Location:

Naperville, IL or Marshalltown, IA (Onsite)

Schedule:

Monday – Friday, 7:00 AM – 3:30 PM CT

Pay Range: $17.00 – $21.00 per hour

Duration:
Seasonal (July through December)

Mechdyne is seeking Seasonal Level 1 IT Help Desk Agents to support a key client during a critical high-demand period. This role is ideal for individuals who enjoy problem-solving, delivering excellent customer service, and building foundational IT support experience in a fast-paced environment.

This seasonal position will run from July through December
, aligning with a significant ramp-up period for one of our major clients.

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot basic hardware, software, and network issues
• Log, track, and resolve incidents and service requests in a timely manner
• Escalate complex issues to higher-level support teams as needed
• Deliver excellent customer service with clear communication and professionalism
• Follow established processes, documentation, and service-level agreements (SLAs)
• Assist with account setup, password resets, and system access requests

• Basic understanding of IT concepts (hardware, software, networking)
• Strong customer service and communication skills
• Ability to troubleshoot issues and think critically
• Comfortable working in a fast-paced, team-oriented environment
• Dependable with strong attention to detail
• Previous help desk or customer-facing experience is a plus, but not required
• 100% onsite role – candidates must be able to work from either:
  • Naperville, Illinois
  • Marshalltown, Iowa
• Ability to work the scheduled shift: 7:00 AM – 3:30 PM CT

• Gain hands-on IT support experience with a well-established technology leader
• Opportunity to work with a collaborative and supportive team
• Build valuable skills in technical troubleshooting and client service
• Potential for future opportunities based on performance and business needs

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.

Note:

This is not a position for which non-US work visa sponsorship will be provided.