Senior Implementations Analyst

Senior Implementations Analyst

The Senior Implementations Analyst is a member of the Client Delivery team and part of the Client Services organization. The Senior Implementations Analyst serves as a technical and analytical bridge between our clients, implementations managers, and internal engineering teams. This role is responsible for ensuring the successful technical execution and launch of our cardholder rewards and loyalty programs. The ideal candidate possesses a deep understanding of data flows, system configuration, and client-facing technical communication.

This individual acts as a technical collaborator for the entire organization to complete project tasks and provide ongoing client support. Responsible for providing a high level of client and internal customer service while juggling numerous tasks. They act as an escalation point, assist with troubleshooting and issue resolution.

• Technical Configuration and System Setup:
  Independently perform hands‑on configuration of proprietary rewards management software
• Data Analysis and Validation:
  Review client‑provided file layouts and technical specifications; build and execute SQL queries to analyze, validate, and troubleshoot data during the implementation and ETL process.
• Client Technical Liaison:
  Serve as a technical point of contact for clients and implementation managers, translating technical requirements and integration specifications (including SSO) into business terms and vice‑versa.
• Implementation Launch Management:
  Own the technical execution of rewards program launches
• Technical Requirements Documentation:
  Document technical requirements, processes, and configuration specifics related to client implementation projects
• Lead client‑facing technical discussions to support implementations and troubleshooting
• Identify areas for improvement and development of action plans, training and process documentation
• Analyze incoming projects and tickets and act as department liaison

Bachelor's degree or equivalent in relevant work experience. Minimum 5 years business analyst experience preferably within payments. Practical applications of SQL, Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs. Preferred skills and experience include experience in card payments and/or card issuing, proficient practical SQL expertise applied in real‑world implementation, data validation, and troubleshooting scenarios, familiarity with systems configuration, basic understanding of programming languages, experience or strong interest in using data visualization tools (e.g., Tableau, Power BI) or spreadsheet tools (e.g., advanced Excel) for analysis and reporting.

Previous Business Analyst experience in a technology‑driven, financial services, or client‑facing operations environment. Ability to analyze files, perform file reviews. Experience working on projects or assignments that required translating technical specifications into actionable steps. Demonstrated ability to create and follow processes and contribute to technical documentation efforts. Experience with Salesforce or other CRM systems.

Learning & Technical Foundation:
Possesses a foundational understanding of data analysis and systems and demonstrates a strong willingness to rapidly acquire subject‑matter expertise regarding rewards platforms, proprietary systems, and technical concepts (ETL, SSO). Execution & Detail Orientation:
Demonstrates strict adherence to detail and strong organizational skills when executing configuration tasks and performing data validation to minimize errors. Analytical Curiosity & Problem Solving:
Exhibits critical thinking and a desire to learn problem resolution techniques, particularly in using SQL queries to support data‑related troubleshooting. Communication &

Collaboration:

Maintains effective written and verbal communication for internal team updates and documentation. Functions as a flexible and supportive collaborator, taking direction and contributing actively to team goals and project execution. Time Management & Discipline:
Focuses on planning and scheduling skills to manage…