IT Infrastructure Analyst

At TOPS Products
, we manufacture and distribute organizational products that help simplify your life. Our trusted products continue a long history of helping people stay organized, productive, and innovative. As the North American leader in Office products and organizational solutions, TOPS Products operates with safety and integrity at the center of everything we do.

Join our IT Infrastructure team as an Infrastructure Analyst 2 and play a key role in owning, supporting, securing, and improving Microsoft cloud infrastructure and productivity platforms across TOPS Products' manufacturing, distribution, creative, and administrative teams. This role administers and configures Microsoft Azure, Microsoft 365, Teams, Defender, Exchange Online, SharePoint Online, Entra , and related cloud services while driving practical automation that improves IT efficiency, consistency, reporting, and operational support.

You will serve as a technical administrator and lead automation efforts using a balanced mix of AI-enabled and traditional tools to improve operational speed, accuracy, and consistency. The role requires comfort working with Global Administrator-level privileges across tenant‑wide identity, security, licensing, service health, auditability, and change control. You will also identify repeatable administrative work that can be standardized, scripted, or automated to strengthen IT support and accelerate business initiatives.

Reports To:

Manager – IT Infrastructure

• Serve as an administrator across Azure and Microsoft 365, including Entra , Exchange Online, SharePoint Online, One Drive, Teams, Defender, Purview, and related admin centers.
• Configure tenant‑wide settings with a focus on secure access, least privilege, role‑based administration, licensing, service health, audit logging, and operational reliability.
• Administer Azure infrastructure, including virtual machines, storage, networking fundamentals, monitoring, backup and recovery coordination, cost awareness, and secure configuration standards.
• Troubleshoot complex issues across cloud services, identity, email, collaboration platforms, endpoints, security tooling, and integrations.
• Support legacy Active Directory as needed, including user/group support, hybrid identity, DNS/DHCP/GPO, and coordination between on‑premises and cloud identity.
• Operate Microsoft Defender across endpoint, identity, Office 365, and cloud workloads — including alert triage, policy tuning, investigation support, and posture improvement.
• Administer Intune and endpoint management, including device compliance, configuration profiles, application deployment, enrollment, endpoint security baselines, and reporting.
• Support Teams Voice as a secondary responsibility, including user configuration, policy review, number assignment, and troubleshooting.
• Drive Automation and Operational Efficiency:
  • Identify recurring administrative, reporting, security, licensing, onboarding/offboarding, group, endpoint, and compliance tasks that can be automated, standardized, or eliminated.
  • Build practical automation using Power Shell, Microsoft Graph Power Shell SDK, Microsoft Graph API, Exchange Online Power Shell, Teams Power Shell, SharePoint Online Power Shell, Azure Power Shell, Azure CLI, KQL, REST APIs, Power Automate, Logic Apps, and Azure Automation.
  • Leverage AI-enabled tools responsibly to accelerate IT operations — including knowledge retrieval, reporting, ticket enrichment, administrative summaries, documentation, and repeatable workflow execution.
  • Deliver measurable improvements in time‑to‑complete, error reduction, and operational visibility through scripts, scheduled jobs, dashboards, and lightweight internal tools.
  • Document automations with purpose, owner, permissions, inputs/outputs, error handling, logging, rollback, and support procedures so they remain supportable by the team.
• Partner with IT and the Business:
  • Work closely with IT Infrastructure peers, internal IT staff, and business sponsors to resolve issues, deliver improvements, and support business critical services.
  • Translate operational needs into clear…