Senior Manager - Digital Engineering

Position Summary

Reporting to the Senior Director of Digital Engineering, this role brings together what are often separate disciplines—front-end, full-stack, back-end engineering, and QA—into a single accountable team. The Senior Manager will build and lead the engineering and QA org, set the technical and quality bar, drive velocity without sacrificing reliability, and partner closely with product, marketing, operations, infrastructure, and security to deliver digital products that customers love and the business can count on.

Located at our office in Naperville, IL, a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

• Own the full digital experience—A to Z—across the corporate web presence, customer portal, payment hub, self-service flows, and the supporting APIs and integrations.
• Partner with the Senior Director of Digital Engineering and product management to translate the digital roadmap into a credible delivery plan; lead execution from discovery through launch and post-launch iteration.
• Serve as the single point of accountability for release health, user experience quality, performance, and availability of the digital stack.
• Champion a product and customer mindset inside engineering—measure what customers feel (conversion, page performance, error rates, CSAT), not just what engineering ships.

• Lead, mentor, and grow a blended team of front-end, full-stack, and back-end engineers (internal and contractor), including tech leads who manage day-to-day technical decisions.
• Set and enforce architectural standards in partnership with enterprise architecture, infrastructure, and security—scalable, reliable, secure, and cost-aware.
• Drive adoption of modern engineering practices: trunk-based development, code review, automated testing, CI/CD, feature flagging, observability, and incident post-mortems.
• Run the sprint and release cadence using Scrum or Kanban; actively remove blockers and surface risks early.
• Aggressively manage technical debt while staying on budget; make defensible trade-offs between new features, platform health, and cost.

• Own the quality strategy end-to-end—manual QA, automation, performance testing, regression, and release readiness—as a first-class discipline on the team, not an afterthought.
• Build and lead the QA function: hire, coach, and retain manual and automation QA engineers; define career ladders and success metrics.
• Establish and scale a test automation framework (unit, integration, end-to-end, API, performance) across web and API layers; drive coverage, flake reduction, and fast feedback loops in CI.
• Define and publish quality gates for every release: entry/exit criteria, code coverage thresholds, critical-path automation, non‑functional testing (performance, accessibility, security), and go/no‑go decision rights.
• Institute a release management practice—change calendar, deployment playbooks, rollback procedures, and production readiness reviews.
• Own production quality KPIs (defect escape rate, MTTD/MTTR, change failure rate, availability/SLOs) and drive continuous improvement against them.

• Manage a blended workforce of FTEs, onshore contractors, and offshore vendor pods; set clear SLAs, throughput expectations, and quality bars for every pod.
• Participate in vendor selection, statement-of-work scoping, and ongoing performance governance; hold partners accountable to commitments.
• Drive knowledge transfer, documentation, and process maturity so that work is portable across pods and not locked into individuals.
• Optimize the onshore/offshore mix to hit velocity and cost targets without compromising quality or security.

• Partner with product management, marketing, sales, and operations to understand business needs and translate them into technical solutions that drive measurable outcomes.
• Collaborate with infrastructure, security, data, and platform teams to ensure the digital stack is scalable, observable, compliant, and resilient.
• Communicate technical concepts, trade-offs, and risks clearly to…