Senior Network Infrastructure Technician – Cruise Ship Operations

Job Description

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
• Support Hyper‑V and VMware virtualization platforms.
• Troubleshoot network performance, connectivity, server, and infrastructure issues.
• Support onboard data center operations including rack‑and‑stack activities, cabling, hardware upgrades, and equipment replacement.
• Execute maintenance activities and infrastructure upgrades with minimal operational impact.
• Maintain technical documentation, procedures, and system configurations.
• Coordinate with remote engineering teams and client stakeholders.
• Serve as the lead onsite technical representative for Connection.

• 7+ years of experience supporting enterprise network and infrastructure environments.
• Proven experience providing Level 3 network and systems support.
• Strong hands‑on expertise with:
• Cisco networking technologies (routing, switching, wireless, firewalls)
• Microsoft Windows Server
• VMware vSphere environments
• Active Directory and enterprise infrastructure services
• Advanced troubleshooting and problem‑solving skills in network and data center environments.
• Ability to work independently with limited onsite supervision.
• Experience supporting production environments with high availability requirements.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to build positive client relationships.
• Benefits available