Analyst, IT Service, Deerfield

Role Overview

The IT Analyst will work across a distributed team to provide technical Tier 2+ day-to-day support in a Windows-based environment for the Deerfield corporate office. The Site IT team provides outstanding customer service while owning and operating a robust and reliable IT infrastructure that our business partners depend upon.

Provide advanced (Tier 2+) support for end-user issues across desktops, laptops, mobile devices, collaboration tools, peripherals and printers. Ensure AV/meeting room technologies are operational and support large-scale meetings and events.

This position will be required to maintain a noticeable presence at the Deerfield corporate office during core office hours, with possibility to participate in an on‑call rotation to provide after‑hours support for Executive and VIP staff, as necessary.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• 2+ years of experience in IT support or Site IT roles, preferably in a corporate enterprise environment
• Proven experience providing Tier 2+ support and managing complex technical issues
• Experience working with enterprise IT service management tools (e.g., Service Now)
• Strong knowledge of Windows OS and endpoint troubleshooting, Microsoft 365 (Outlook, Teams, SharePoint, One Drive), Active Directory / Azure AD / Entra , Endpoint management tools (e.g., Intune, SCCM)
• Understanding of Networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi), AV/meeting room technologies, printer technologies, Mobile device support (iOS, Android)
• Familiarity with ITIL processes and service management practices

• Comprehensive medical, dental, vision coverage
• Life insurance and disability coverage
• Retirement program with generous matching employer contributions
• Paid vacation, sick days and holidays
• Paid personal and maternity/parental leaves
• Employee and Family Assistance Program
• Annual incentive plan