Technical Lead - ServiceNow Pre Sales
Listed on 2026-07-01
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IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Seeking a strong Technical Pre-sales Lead who is a Service Now Specialist with direct experience of Service Now pre-sales, implementing various modules of Service Now and confident with customer facing. The Technical Lead will be responsible for designing technical solutions, presenting Service Now capabilities to various stakeholders and customers, demo Service Now capabilities.
In this role, you will have a solid understanding of various Service Now modules. You will be a part of a team building new technical solutions, solution approaches, responding to RFP/RFQ/RFI, creating demos on Service Now platform to present to stakeholders, creating documentations necessary. You will also have an understanding of revenue growth and business expansion for Service Now unit.
DUTIES & RESPONSIBILITIES:
- Lead pre-sales activities of various modules of Service Now, primarily ITSM, ITOM, ITAM
- Create and/or review solution designs; present them to customer and coordinate sign-offs
- Respond to RFP/RFI/RFQ with necessary details with intent to win deals
- Convert deals into wins
- Create prospective opportunities from discussions with stakeholders
- Lead process improvement/standardization efforts in an IT field as identified by IT and business leadership.
- Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.
- Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.
- Applies innovative technology to business processes to develop new Service Now solutions and troubleshoot issues.
- Advises on options, risk and impacts on business processes and technical architecture.
- Communicates technical problems and solutions to both technical and non-technical audiences.
- Knowledgeable with the Service Now platform suite
- Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB and Knowledge
- Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
- Manage implementation and execution of Service Now Discovery, Service Watch, Orchestration, Performance Analytics
- Responsible for implementation of Service Now modules
JOB QUALIFICATIONS & REQUIREMENTS:
- Bachelor's degree in computer science, management information systems, or related field, preferred.
- Comfortable working in a fast-paced technology environment
- ITIL V3 Foundation Certified preferred
- 10+ years of experience working with Service Now.
- Service Now Certified Implementation Specialist certification.
- Strong written and oral communication skills including presentation skills.
- Strong problem solving and troubleshooting skills.
- Proven success in contributing to a team-oriented environment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Experience with end-user and stakeholder engagement, communication, and training.
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