Lead SRE Engineer

Posting Type

Hybrid

Lead Site Reliability Engineer (SRE) is responsible for driving customer confidence by assuring the quality of Relativity’s current and future software products and to contribute to a motivating environment that empowers teams and individuals to engineer performant and reliable software through SRE best practices and principles. At its core the Lead Site Reliability Engineer is responsible for the system availability and the reliability of key platform services and applications, with central focus on cross-service reliability of Relativity One.

• Proactively monitor and action items related to baseline performance and reliability of Relativity One’s core cloud product.
• Providing feedback to Engineering teams regarding areas of the software that require increased reliability monitoring and alerting when gaps are identified.
• Plan and coordinate mid-size software projects that provide SRE enhanced tools and systems to improve SRE operational challenges.
• Develop software and tools with mastery of Agile software development best practices.
• Exhibit technical leadership through system design and implementation in order to minimize assessed risk.
• Lead and organize team members through onboarding and coaching activities.
• Work with SRE leadership in order to identify skills and training opportunities for other SRE team members.
• Represent SRE team goals and progress on key results, through engagement with key stakeholders within engineering, service delivery, and product verticals.
• Coordinate with product management, management, and team members on projects.
• Lead customer consultation engagement processes related to large and complex workspace challenges and workflows that help drive the way we scale and monitor within Relativity One’s core products.
• Support Client Services by offering expertise to customers on performance related incidents and requests, including internal SRE escalations for our most complex customer challenges.
• Support Problem and Incident Managers by providing information regarding trends of recurring issues within the application and cloud infrastructure.
• Planning, developing, and delivering tools and systems to improve SRE operational challenges through Agile software development best practices.
• Takes technical leadership and coaching of SRE Team members.
• Lead the team in application of a blameless postmortem culture; responsible for any post‑incident actions that involve the development or optimization of any part of the software development lifecycle or the incident lifecycle.
• Proactively identify areas for improvement, lead post‑incident reviews, and drive initiatives to enhance system reliability, performance, and operational efficiency.
• Documenting the team knowledge, continuously improving processes and infrastructure to enhance platform reliability and performance.
• Active participation in the recruitment and onboarding process of new team members.
• Demonstrating consistent commitment to company core values.
• Performing additional duties as assigned

• 7+ years of experience in Site Reliability Engineering or Dev Ops.
• Experience with other tools such as SQL and No
  
  SQL databases and orchestration services.
• Experience in dealing with MS Azure(AS-900, AS-104, Power Shell).
• Good knowledge of software architecture and design patterns (Kubernetes).
• Experience in system monitoring and alerting.
• Experience in using JIRA, New Relic, Jenkins, Tableau.
• Experience with Relativity Server or Relativity One software product (RCA Preferred).
• Good knowledge of agile methodologies and a rapid development cycle.
• Experience with Dev Ops practices, including CI/CD.
• Very good knowledge of English (spoken & written).
• Excellent problem‑solving and communication skills.
• Excellent analytical skills.
• Meticulous attention to detail.
• An eagerness to learn, explore, and introduce new technologies.
• Ability to work independently and efficiently under pressure, drive projects to completion and meet deadlines.
• Ability to work in a fast‑paced and dynamic environment.
• Ability to work as a team player in a cross‑functional team to develop…