Service Manager- Exposure Response

Service Manager
- Exposure Response Team and overall work scope

• The team operates within a newly established Exposure Management function in the broader cybersecurity organization, focused on modernizing how the enterprise identifies, prioritizes, and mitigates security vulnerabilities shifting from traditional patch approaches to a more strategic focus on true business risk and exploitability.
• Service Managers will lead key functional areas overseeing teams and driving service delivery, prioritization, and operational execution.
• The Service Manager
  - Exposure Response leads the enterprise capability responsible for rapid response to critical exposures, including zero-day vulnerabilities and validated attack paths. This team acts as the coordination layer between intelligence, engineering, and incident response functions.

Lead an advanced response team operating at zero‑day speed, leveraging AI‑driven tools to counter AI‑enabled threats and rapidly eliminate real, exploitable attack paths across the enterprise, turning high‑confidence intelligence into decisive action at scale.

• Experienced incident commander or senior incident responder with a strong background leading high‑severity cyber incidents.
• Brings proven ability to operate under pressure, lead large cross‑functional incident calls, and drive coordinated response at speed.
• Strong organizational and communication skills are critical, as this role will manage teams responding to zero‑day and critical exposures as active cyber events, including AI‑driven threats.

• Time to contain / mitigate critical exposures
• Reduction in dwell time for known exploitable attack paths
• Effective coordination across multiple teams during high‑risk events

• Lead Exposure Response function for active and emerging threats
• Coordinate mitigation and remediation for critical exposures and attack paths
• Partner with Threat Hunting, Threat Intelligence, and Incident Response
• Establish operational model for rapid exposure mitigation at scale
• Lead executive‑level reporting and risk communication for active exposures
• Define engagement model for when Exposure Response is activated
• Lead, mentor and oversee the team, providing direction, prioritization, and oversight to ensure effective execution across exposure intelligence and response functions

• 7+ years in cybersecurity operations, incident response, or vulnerability management
• Experience managing high‑severity incidents or enterprise risk scenarios
• Strong coordination and stakeholder management skills

• Experience with zero‑day response or large‑scale remediation efforts
• Understanding of threat intelligence and attack lifecycle
• Experience working with executive stakeholders

• Critical Incident
• Critical Incident Management
• Incident Analysis
• Incident Management
• Incident Management Process
• Major Incident Management

Compensation offered for this role is 134,000 – 209,750 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment‑based visas for this position.

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