ServiceNow Visualization & CM Analyst

Overview:

Job Title: Service Now Visualization & CM Analyst

Security Clearance: Secret

Location :
Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. This Service Now Visualization & Configuration Management (CM) Analyst will join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract. This is a role for a Service Now power user who excels at creating data visualizations and has a background in CM.

As the Defense Information Systems Agency transitions to Service Now, your primary mission is to become the team’s subject matter expert (SME) for data analysis and visualization. As a member of the CM team reporting to the CM Manager, you will step into a recently transitioned Service Now environment that is leveraging modern telecom modules (TSOM/TNI) and immediately design, deliver, and maintain critical visualizations to support team objectives.

While you perform core CM tasks, your main focus will be on leveraging your deep platform knowledge to extract, analyze, and present data in meaningful ways. If you love diving into Service Now to make the data tell a story, this is the perfect role for you.

Responsibilities will include, but not be limited to:

• Advanced Data Visualization:
  Design, deliver, and maintain a suite of complex data visualizations within Service Now. You will be the team’s SME for data visualization strategies, responsible for translating team requirements into powerful, actionable insights.
• Core CM:
  Execute essential CM functions within the Service Now platform. You will analyze change requests, conduct CI audits, and ensure the relationships between circuits and equipment are accurately maintained, applying your CM knowledge within the new toolset.
• Data Integrity & Investigation:
  Serve as a data detective. You will investigate and resolve data integrity issues within the Configuration Management Database (CMDB) and new telecom modules (TSOM/TNI), ensuring our data is reliable and our platform is operating as intended.
• Team Collaboration & Mentorship:
  Act as the team’s technical mentor on all things visualization. This includes providing informal guidance and sharing best practices to help other analysts develop their Service Now skills, in addition to collaborating on team objectives.

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 4-8 yrs of recent and relevant experience.
  • Advanced Data Visualization
    
    Skills:
    
    Proven, advanced-level ability to create complex data visualizations in Service Now. You must be able to demonstrate past experience building visualizations from the ground up.
  • Service Now Platform Knowledge: A strong, hands-on understanding of the Service Now platform, including core ITSM processes and the CMDB data model. You must be comfortable navigating tables and data structures to get the information you need.
  • CM Foundation: A strong foundation in CM principles and practices gained through prior experience.
  • Analytical & Problem-Solving
    
    Skills:
    
    A highly analytical mindset with a talent for troubleshooting data issues and translating complex requirements into functional visualizations.

• Telecom Module
  
  Experience:
  
  Experience with Service Now’s telecommunications modules (TSOM/TNI) is highly desired.
• Certifications:
  
  Service Now Certified Implementation Specialist (CIS) - Platform Analytics or other related technical certifications (ITIL, Security+).
• Network Knowledge: A practical understanding of the OSI model and how network circuits, services, and physical equipment are interrelated.

• A Bachelor’s degree in an IT-related field is required.