Desktop Support Engineer Information Technology and Technical Support Rosemont, Illinois, Unite

Position Responsibilities

• Serve as Tier 2 escalation point for complex desktop, laptop, and mobile device issues.
• Perform advanced troubleshooting of Windows 11 operating system
• Resolve application conflicts, authentication issues, profile corruption, and system performance problems
• Provide executive-level support as needed
• Conduct root cause analysis and implement preventative solutions for recurring incidents
• Manage full workstation lifecycle, including procurement, imaging, deployment, refresh, and decommissioning
• Other projects or duties as assigned

• Bachelor’s Degree and 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience

• Bachelor’s Degree

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well‑being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy‑related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law.

Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Offers of employment are contingent upon successful completion of a background check and drug screening.

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.