Manager, TDRM Associate

Manager, TDRM Associate Experience

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute:
Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.

Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Tech & Data Risk Management (TDRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and the risk of failing to manage our data.

The CTRO is independent and oversees the work of the CISO, the CIO/CTO, and the Chief Data Officer. The CTRO reports to the Chief Risk Officer, who reports directly to the CEO.

Our business leaders must make technology decisions constantly. TDRM makes sure they have the tech and data risk information they need to make good decisions. Associates within TDRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, data analyst, data scientist, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

The TDRM Strategy & Delivery Team owns our organization’s internal strategy development and oversees its execution through objectives and key results (OKRs). In addition, this team drives our onboarding program, TDRM learning and development, and associate experience activities that support culture and engagement. The team is seeking a project manager who can bring fresh, bold ideas to connect and engage our associates, as well as manage a body of recurring operations.

In this role you will have the opportunity to wear many hats and make an incredible impact on the TDRM organization. You will partner to lead the well-managed execution of our associate engagement strategy aimed to create a strong community across TDRM and foster an inclusive, inspiring, and fun culture.

We are looking for a creative problem solver with exceptional communication skills and a sharp eye for detail. The ideal candidate will thrive in a fast-paced environment, adapting seamlessly to change while overseeing a wide array of daily functions. This role offers a unique chance to manage diverse responsibilities and make a tangible impact.

• Co-lead and execute key activities and processes that support our team and associates such as recognition and associate engagement programs
• Help drive communications strategy; coordinate with Corporate Communications to oversee the communications calendar; maintain a critical eye to timing, overlap, appropriateness, and coordination
• Co-lead our internal engagement team to develop content and activities that support our associate engagement strategy, such as pop-up events, and celebrating associate moments that matter
• Draft decks, communications, newsletters, and other campaign related messaging, often partnering closely with Corporate Communications

• Project Leader:
  You’re detail- and process-oriented and adeptly manage several projects and initiatives at once with supportive direction. You have relentlessly high standards and attention to the smallest details with the ability to adapt to change quickly.
• Problem-solver:
  You understand intent and…