Technical Lead, IT​/Tech, Cloud Computing: Infrastructure & Operations

Overview

Job Description
. Service Now ITOM Consultant. We are seeking a skilled Service Now ITOM professional responsible for designing, implementing, and managing IT Operations Management solutions on the Service Now platform. The role involves working closely with stakeholders to automate, optimize, and enhance infrastructure and application operations.

• 6–10 years of Service Now experience with at least 4–6 years in ITOM.
• Strong hands-on experience in Discovery, Service Mapping, and Event Management.
• Good knowledge of CMDB architecture, CSDM, and data modeling.
• Experience integrating ITOM with monitoring and cloud platforms (AWS, Azure, GCP).
• Proficiency in JavaScript, MID Server, and REST/SOAP integrations.
• Understanding of ITIL/ITSM processes.
• Service Now CSA and CIS-ITOM certification preferred.
• Experience in AIOps, Machine Learning, and Predictive Intelligence.
• Knowledge of Dev Ops integrations (CI/CD, Git, Jenkins).
• Service Now Discovery exposure.

• Implement and configure Service Now ITOM modules including Discovery, Service Mapping, Event Management, Orchestration/Automation, and Cloud Management.
• Design and develop end-to-end solutions for infrastructure visibility and operational intelligence.
• Integrate ITOM with CMDB, ITSM, and third-party monitoring tools (e.g., Solar Winds, Nagios, Splunk, Dynatrace).
• Develop patterns, probes, and sensors to enhance discovery and service mapping.
• Configure event rules, alert correlation, and remediation workflows.
• Work with automation/orchestration to streamline operational tasks.
• Ensure data integrity and governance for CMDB in alignment with ITOM processes.
• Collaborate with cross-functional teams to define requirements, deliver solutions, and provide technical guidance.
• Troubleshoot and resolve ITOM-related issues and optimize system performance.

$100,000-$120,000 per year