IT Service Delivery Engineer
Job in
South Naperville Area, Will County, Illinois, 60564, USA
Listed on 2026-07-06
Listing for:
Optomi
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, Systems Administrator
Job Description & How to Apply Below
Overview
Optomi, in partnership with a leading enterprise IT service provider, is looking for an IT Service Delivery Engineer.
Position SummaryAs a Senior Engineer, you will engage in advanced technology tasks, playing a significant role in supporting team technology goals and objectives. This role involves improving and optimizing various IT processes and systems, providing support for IT Service Management processes that ensure the reliability, availability, and performance of infrastructure, applications, and business services. You will lead Major Incident bridge calls and provide SME-level expertise for Major Incidents and Problem Management.
Responsibilities- Lead Major Incident bridge calls and serve as Escalation Manager
- Provide expertise in Problem Management and Root Cause Analysis
- Analyze Infrastructure-related Major Incidents for proactive improvement measures
- Communicate effectively with technical and infrastructure team members
- Work on a 24x7x365 On-Call rotation, primarily during US Daytime business hours
- 7+ years of supporting IT operations in a large-scale environment
- 5+ years of Cloud, Infrastructure, and Network experience
- Strong understanding of ITIL & ITSM Framework
- Engaging with Senior Business and IT leaders
- Leading initiatives with an AI-first mindset
- Working in a fast-paced environment with high visibility
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