System Support Technician

Mission-Critical Support The System Support Technician is the go-to force for Tier 1-2 technology support, keeping teammates productive across hardware, software, and core enterprise systems. This role exists to restore service fast, elevate the user experience, and strengthen reliable IT operations. Key Responsibilities

• Own incidents and service requests end-to-end.
• Diagnose issues across desktops, laptops, printers, Microsoft 365, connectivity, VPN, and business apps.
• Escalate complex problems and track them through closure.
• Provision and maintain accounts/access in Active Directory / Entra .
• Support onboarding/offboarding with secure access changes.
• Assist with endpoint management via Intune/Autopilot.
• Monitor scheduled processes and file transfers.
• Perform backups/restores and retransmissions.
• Contribute to security, audit evidence, and PCI DSS‑aligned controls.

Location & Schedule This is a hybrid role with 4 days in-office.

Required Qualifications / Skills

• 3-5 years IT support experience;
  Associate's degree required (Bachelor's preferred).
• Strong troubleshooting, documentation, and customer‑focused communication.
• Familiarity with Windows 10/11, ITSM tools (e.g., Sys Aid), Defender/Crowd Strike, Bit Locker, MFA, TCP/IP.

Your Daily Momentum You start with a quick scan of the ticket queue and system alerts, then jump into a mix of fast wins and deeper investigations—keeping stakeholders updated as you go. Midday might include coordinating with a vendor, validating a file transfer, or double‑checking access changes before they go live.

Between requests, you tighten documentation, capture audit‑ready notes, and look for small automation opportunities that shave minutes off repeat tasks. With work‑from‑home flexibility, you stay connected through crisp chats and calls, closing the day by confirming nothing urgent is left hanging—and that tomorrow's onboarding or maintenance work is already set up for a smooth launch. Rewards That Matter Medical, Dental, and Vision coverage;

401(k);
Life Insurance;
Health Savings Account (HSA); and Paid Time Off (PTO).

Ready to keep systems humming and users winning? Apply today.

Salary: $55,000 - $65,000 per year

Job Posted by Applicant Pro

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