End User Support Specialist; VMware AppStack, Windows, PowerShell

Hybrid, 3 days onsite, 2 days remote.

We are unable to sponsor as this is a permanent full-time role.

A financial firm is looking for an End User Computing Consultant. This consultant will focus on VMware App Stacks, Windows, Power Shell, desktop engineering, VDI, VMware UEM/DEM, etc.

• Package and deploy applications for the end user environment using VMware App Stacks.
• Manage and preserve end user profile settings using VMware UEM/DEM.
• Troubleshoot application installation, performance, and runtime issues across desktop and mobile environments.
• Maintain OS base builds including feature updates, software patches, and vulnerability remediation.
• Lead and support meetings with Business, IT, and Security stakeholders to define requirements and communicate environment changes.
• Identify and drive innovation in the end user experience; challenge legacy processes with data‑driven proposals.
• Apply expert‑level knowledge of EUC concepts, processes, and procedures to complex technical assignments.
• Design and implement automation solutions within the end user experience space.
• Design, develop, debug, and implement software in support of end user engineering objectives.
• Troubleshoot production issues related to desktop and mobile software applications.
• Resolve systems integration, compatibility, and multi‑platform challenges.
• Evaluate and recommend application software packages, integration approaches, and testing tools.
• Provide tactical and strategic input on the overall End User experience roadmap.
• Participate in on‑call support rotation per assigned schedule.
• Document changes, policies, procedures, and architecture diagrams.
• Provide cross‑training and mentoring to team members.
• Project manage and lead multiple concurrent projects across varying sizes and timelines.

• Bachelor’s degree in Computer Science, Information Technology, or a directly related field, or a minimum of 4 years of equivalent professional experience.
• Minimum 3 years of hands‑on experience supporting Windows desktop OS environments (Windows 10/11 in an enterprise domain).
• Minimum 3 years of experience deploying applications across enterprise desktops using modern tools.
• Minimum 3 years of experience writing and maintaining scripts in Power Shell, Python, Bash, or VBScript.
• Minimum 3 years of experience packaging software for enterprise deployment.
• Minimum 2 years of experience with Windows profile management.
• Minimum 2 years of hands‑on experience building and maintaining a VDI environment using VMware Horizon.
• Minimum 1 year in a desktop engineering or dedicated end user experience engineering role.
• VMware Certified Professional – Desktop and Mobility (VCP‑DTM) and Microsoft Modern Desktop Administrator (MD‑102) preferred.
• Experience leading or managing at least one cross‑functional project from initiation through delivery.
• Available for on‑call rotation per team schedule.
• Familiarity with ITIL service management practices preferred.
• Demonstrated ability to package applications using VMware App Stacks for VDI environments.
• Ability to configure and manage VMware UEM/DEM for end user profile and environment settings.
• Proven ability to troubleshoot and resolve desktop and mobile application issues in a production enterprise environment.
• Proven experience maintaining OS base builds including security patching and vulnerability remediation.
• Ability to design, write, and deploy automated workflows or scripts that measurably reduce manual effort.