IT Technical Analyst

Overview

IT Technical Analyst 2 to help design, develop, support, and improve technology solutions that enable manufacturing and distribution focused operations within the Microsoft Dynamics 365 Finance & Operations ecosystem. This role combines technical analysis, solution development, reporting, integrations, EDI, and hands-on work across D365 F&O.

• Analyze business requirements and translate them into effective technical solutions, reports, integrations, and process improvements.
• Support, troubleshoot, and enhance our technical solutions within and around Microsoft Dynamics 365 Finance & Operations.
• Support EDI transactions, system interfaces, and integration processes between D365 and internal or external systems.
• Leverage knowledge of the D365 data model to assist with support and development activities.
• Maintain custom IT solutions including internal websites and legacy IT business solutions.
• Meet with IT and business users to understand issues, document requirements, validate solutions, and support user adoption.
• Work collaboratively with IT infrastructure, business analysts, developers, and vendors to deliver reliable solutions.
• Manage multiple priorities in a fast-paced environment while maintaining strong follow-through and communication.
• Create and maintain technical documentation, support notes, and process flows.
• Identify opportunities to simplify processes, reduce manual effort, improve data quality, and increase system reliability.
• Maintain and provide status of requests, priorities, and issues to IT Manager.

• Self-starter who can take ownership, ask good questions, and move work forward with guidance as needed.
• Strong analytical thinker who enjoys solving complex business and technical problems.
• Comfortable balancing hands-on technical work with frequent interaction across IT and business teams.
• Able to manage competing priorities, shift between support and project work, and communicate status clearly.
• Curious, adaptable, and willing to learn new technologies, applications, and business processes.
• Customer-focused mindset with the ability to explain technical topics in practical business terms.

• Experience supporting ERP, business applications, or enterprise systems; familiarity with D365 Finance & Operations is required.
• Experience with SQL, reporting tools, data analysis, dashboards, or business intelligence solutions.
• Exposure to EDI, APIs, file-based integrations, middleware, or other system-to-system data exchange methods.
• Exposure to Azure Dev Ops or CI/CD pipelines.
• Ability to troubleshoot and support technical processes.
• Experience working with business users to gather requirements, test solutions, and support production systems.
• Manufacturing and distribution industry experience is a plus.
• Strong written and verbal communication skills, including documentation and user-facing support.

• This role requires collaboration with business teams and IT teammates across multiple departments and locations.
• Success depends on strong ownership, sound judgment, attention to detail, and the ability to deliver practical solutions in a changing environment.
• The role is well suited for someone who enjoys variety: troubleshooting an EDI issue, designing a report, supporting a D365 process, or working with users to improve processes.

• More reliable business processes and system integrations.
• Better reporting and visibility for operational decision-making.
• Improved user experience and adoption across key business applications.
• Technology solutions that create measurable value for the organization.