Senior Director – CoE Solution & Delivery Design Lead

Responsibilities

• Define Repeatable Delivery Models
• Build standard delivery patterns for large and complex programs
• Define common phases, work streams, milestones, and control points
• Create reusable delivery templates for $1M+ programs
• Standardize Scoping-to-Delivery Handoff
• Define what “delivery ready” means before a program is handed off
• Create handoff checklists from SSSL / solutioning teams to DAM / delivery teams
• Reduce ambiguity between what was sold, scoped, estimated, and what must be delivered
• Build Staffing and Role Models
• Define standard role mix by program type, complexity, and delivery model
• Create guidance for onshore, offshore, GDC, and blended delivery structures
• Support more accurate staffing assumptions during estimation
• Improve Delivery Predictability
• Identify common delivery risks that begin during scoping
• Build delivery readiness guardrails into the solution design process
• Help reduce preventable rework, scope gaps, and mobilization delays
• Create Reusable Program Assets
• Build standard workstream models
• Create delivery design templates
• Maintain reusable program patterns, checklists, and readiness tools
• Collaborate Across the Ecosystem
• Partner with GDC to ensure delivery models are executable at scale
• Partner with Practices to incorporate product and domain delivery realities
• Partner with Delivery Innovation & Governance to align delivery patterns, quality controls, and governance expectations
• Partner with PS Operations to ensure staffing, resource planning, and delivery setup assumptions are practical
• Partner with Growth & Offering to align reusable delivery patterns with go-to-market offerings
• Partner with Sales Excellence to ensure delivery design supports cleaner deal progression and handoff

• 10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consulting
• Salesforce Professional Services or Salesforce ecosystem experience
• Strong understanding of enterprise delivery lifecycle from scoping through mobilization and execution
• Experience designing or leading large technology / Salesforce / multi-cloud delivery programs
• Strong knowledge of delivery work streams, staffing models, role mix, governance, and delivery readiness
• Experience working with distributed delivery teams, including GDC / offshore models
• Ability to translate complex delivery experience into simple, reusable methods and tools
• Strong communication skills and ability to work across sales, solutioning, delivery, operations, and practice teams