Senior Analyst – FedNow Operations Center, 3rd Shift

Responsibilities

• Perform critical operational activities including monitoring, working with partner stakeholder teams to mitigate risks
• Support participant onboarding and execute ongoing operational tasks for the Fed Now Service
• Provide expert guidance and technical support to clients and internal teams on all Fed Now-related issues
• Develop deep expertise of the Fed Now Service & stay up to date on the latest releases and development
• Facilitate high pressure troubleshooting calls for Production issues
• Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutions

• Bachelor’s degree with 5+ years relevant work experience; or 10+ years relevant work experience
• Experience working within 24
  * 7 support operations for a large enterprise
• Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information
• Initiative and innovation toward improving customer experience
• Organized and detail-oriented with a love for creating order out of chaos

• analytical skills
• problem-solving skills
• initiative
• innovation
• organizational skills
• detail-oriented
• collaboration
• communication
• troubleshooting
• risk mitigation

• Bachelor's degree