Customer Service Rep

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This Shipper Account Representative is the primary contact for their shippers and carriers and is responsible for maintaining, strengthening, and building the portfolio by proactively handling day-to-day operations.

Position Highlights

• Establishes and maintains great working relationships with assigned business accounts, serving as the carrier contact
• Focuses on operational quality, problem resolution, systemic improvement, productivity, and customer response/satisfaction
• Troubleshoots issues, analyzes root cause, suggests and implements solutions
• Conducts scheduled conference calls when needed with clients and carriers to review invoice financial statuses and status of any current projects
• Monitors daily deliverables
• Documents all issues/projects and follows through to timely, accurate resolution
• Completes special projects and process improvements for specific shipper in portfolio
• Accomplishes multiple projects simultaneously
• Advances account efficiency through process/exception analysis and implementation of improvements
• Gains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applications
• Understands functionality of all departments and interfaces with them for systems/application support

Basic Qualifications
- High school diploma or equivalent
- Typically four to five years of relevant experience

Preferred Skills and Experience

• Strong verbal, written, interpersonal, and communication skills
• Positive, proactive attitude mandatory
• Ability and desire to thrive in a high-pressure environment
• Initiative and strong work ethic, self-motivated, self-starter
• Ability to tolerate stress in work environment
• Detail oriented with strong planning, prioritization, and organizational skills
• Ability to prioritize and multi-task
• Strong software/technical support skills
• Proficient in MS Office ( Excel, Access, Word & Power Point)
• Understanding of logistics and/or freight payments

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded…