Technical Product Manager - Associate Portal

Ecolab is seeking a highly experienced Technical Product Manager, Service Now Associate Portal to serve as the technical product owner and strategic advisor for our enterprise associate experience platform. Built on Service Now Employee Center Pro within HR Service Delivery, the Associate Portal will serve as Ecolab's digital front door, enabling associates to find information, access services, complete tasks, and engage with enterprise workflows through a consistent and personalized experience.

This role will bridge associate needs, product strategy, experience design, and platform capabilities. You will partner closely with Product, HR, Communications, IT, Enterprise AI, UX, Architecture, and business stakeholders to shape the product roadmap and deliver scalable, intuitive, accessible, and supportable associate experiences.

As the technical product leader for the Associate Portal, you will evaluate proposed solutions, guide roadmap and backlog priorities, manage technical tradeoffs, and ensure the product remains aligned with Service Now standards and Ecolab's long-term platform strategy. You will provide technical product leadership throughout the lifecycle, from discovery and design through delivery, deployment, adoption, operations, and continuous improvement.

Reporting to the leader of Technical Product Ownership within the Service Now Platform Organization, this role offers significant visibility and the opportunity to influence the future of digital employee experience at Ecolab.

• Shape the future of Ecolab's enterprise associate experience and digital workplace.
• Partner directly with leaders across HR, Communications, Technology, Enterprise AI, and business functions.
• Influence the roadmap for a global Associate Portal built on Service Now Employee Center Pro and HR Service Delivery.
• Drive strategic initiatives involving enterprise search, knowledge, content, personalization, workflow automation, conversational assistance, and AI.
• Work within a mature Service Now Center of Excellence and collaborate with platform architects, UX leaders, engineering teams, product owners, and business stakeholders.
• Influence enterprise technology decisions supporting how associates find information, access services, and complete work.

• Serve as the Technical Product Leader for the Associate Portal
• Partner with business product managers, product owners, and stakeholders to translate associate needs and business priorities into scalable Service Now product capabilities.
• Establish and maintain a clear product vision, technical product strategy, and roadmap for the Associate Portal.
• Evaluate proposed capabilities and provide guidance on technical feasibility, platform alignment, associate value, maintainability, and long-term product sustainability.
• Identify technical risks, dependencies, integration considerations, and tradeoffs before development begins.
• Facilitate product and design discussions and build consensus across Product, UX, HR, Communications, IT, Architecture, Enterprise AI, and business teams.
• Ensure product decisions balance associate experience, business outcomes, delivery constraints, security, accessibility, global requirements, and Service Now platform standards.

• Translate the Associate Portal vision into a prioritized and achievable product roadmap.
• Partner with Product, UX, Architecture, and Engineering to define product capabilities, outcomes, release priorities, and success measures.
• Maintain a clear view of cross-product dependencies involving content, knowledge, search, integrations, identity, data, AI, mobile experiences, and enterprise workflows.
• Evaluate Service Now product enhancements and emerging capabilities…