Senior Claims Examiner, General Liability

Senior Claims Examiner, General Liability

Join to apply for the Senior Claims Examiner, General Liability role at Arch Insurance Group Inc.

Claims Shared Services seeks a Senior Claims Examiner responsible for managing and resolving claims with varying complexity, including Employment Practices Liability and other commercial lines. The role supports Shared Services initiatives and workflows, ensuring operational efficiency and collaboration across claims teams.

• Provide and maintain exceptional customer service and ongoing communication to stakeholders throughout the life of the claim, including prompt contact and follow‑up to complete timely and accurate investigation, damage evaluation, and claim resolution in accordance with regulatory and company standards, and authority level.
• Conduct thorough investigation of coverage, liability and damages; document facts and maintain evidence to support claim resolution.
• Review and analyze supporting damage documentation.
• Comply and stay abreast of all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale.
• Demonstrate technical efficiency through timely and consistent execution of best claim‑handling practices and guidelines.
• Communicate effectively and timely with internal parties (such as underwriting) and external customers on claims and account issues.
• Maintain and manage diary system to efficiently manage and resolve assigned pending claims.
• Identify and communicate trends with senior claims and underwriting management.
• Effectively draft written communications to Insureds and Claimants regarding status of claim (e.g., request for information, confirmation of investigatory details and/or coverage position letters).
• Mitigate claim expenses as economically as possible.
• Summarize claims in excess of authority and submit rationale to manager for approval.
• Negotiate settlements within approved authority level, issue settlement payments, and document all activities.
• Identify potential subrogation and fraud opportunities and make appropriate referrals.
• Support claims workflow efficiency by accurately documenting claim progress, referring high‑risk exposures outside authority levels, and seeking opportunities that enhance operational knowledge.
• Use multiple systems to gather, enter and analyze claim metric data to ensure targets are achieved.

• Bachelor’s degree required.
• 5-7 years of experience handling commercial insurance claims, including Employment Practices Liability.
• Adjuster licensing in applicable states preferred; ability to obtain required licenses post‑hire.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong analytical, organizational, and time‑management abilities.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with claims systems (e.g., Image Right) preferred.
• Demonstrated ability to work independently and collaboratively in a team environment.

• Base salary range: $83,600 – $113,000 per year (incentive eligible).
• Comprehensive benefits package including medical, dental, vision, prescription drug coverage, 401(k) with matching, PTO, paid holidays, volunteer time, life and disability insurance, paid parental leave, student loan assistance, tuition reimbursement, backup child and elder care, and more.