Outbound Planner

• Manage all activities for the customer, including customer order flow and requests
• Daily release and processing of customer orders, managing suspended orders
• Work with Inventory, Warehouse, and Freight teams to ensure efficient order flow
• Interface with Order Desk, Customer Services Centers, and Sales Staff
• Resolve order issues such as incorrect addresses and shipping instructions
• Daily resolution of Sales orders that did not generate Purchase Orders
• Conduct quarterly reviews and maintenance of Customer Masters
• Maintain communication with internal/external customers on open orders

• Bachelors’ Degree
• Minimum 2 years’ experience in Order processing, Distribution, Supply Chain and Customer Service
• Experience managing internal and/or external customer accounts
• Good working knowledge of International Trade and Freight process
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Prior exposure to Aurora, DI, and Power Bi is an advantage
• Experience in interacting with Logistics Service Providers
• Experience with a Transport Management System desirable

Demonstrates expertise in order processing, distribution, and supply chain management, with a strong focus on customer service and communication. Proficient in managing customer accounts and resolving order issues efficiently.

• Order Processing
• Supply Chain Management
• Customer Service
• International Trade Knowledge
• Transport Management System Experience

• Order Management
• Customer Order Flow
• Sales Order Resolution
• Inventory Management
• Freight Process Knowledge

• Communication
• Problem Solving
• Interpersonal Skills

• Bachelor's Degree

• Distribution
• Logistics Service Providers
• Customer Masters Maintenance

• Microsoft Office Suite
• Aurora
• DI
• Power Bi
• Transport Management System